Games Workshop and customer service…

26 08 2010

I like the idea behind St. Celestine. I bought the model, many moons ago. I couldn’t ever make up my mind if I like the idea of what looked like a curtain being held up by two Cherubim behind her. I like the Cherubim, but decided the cloak/drape/rug/curtain/shower curtain just looked limp, so I decided not to use it. I was strenghthened in my decision by the illustration in the Codex, which shows her as an angelic being with majestic wings. Why, then, not do that with the mini?

Anyway, confusion aside, I’d thought about converting her and giving her some feathery wings in homage to the illustrated version. Finding a set that actually seemed in scale was a bit of a task, and over time she got forgotten about. That is until I found some sweet ‘steampunk’ wings at my FLGS. They are reminiscent of the Imperial Aquila, so I thought these would be even better. I stuck them on with some poster-tac to give you an idea of the vision:

Pretty neat, huh?

I also managed to lose the hand holding her sword (but not after I had already stabbed myself in the thumb while trying to drill and pin the impossibly small join), which brings me nicely to the point of my post. I ramble, I know, but it’s my blog, geddit?

As many of you know, back in ‘the day’, Games Workshop used to sell individual bits. So, every seperate bit of any multi-part mini had a serial number, and could be ordered seperately, for converting, or even missing pieces. Wonderful! Brilliant! Genius even!

Well, they stopped doing that.

I found that out this morning when I called their customer service to inquire about buying a replacement arm for Celestine. The chap I spoke to said they no longer offered that service. Bummer. I figured at that point i’d have to jury-rig something to replace said part. I had an inkling they didn’t do that anymore, but it doesn’t hurt to ask, and it didn’t hurt to ask today, as a few minutes of just shooting the shit with Madison (the CS rep) he asked if I had an account with GW. I said yes, and confirmed my email address, and my mailing address before telling me that he would ship me a whole Celestine mini to me, at no charge! There was much rejoicing. I thanked him a number of times, and tried to get a scoop on SoB stuff (no luck, lol!) and came away from the experience very happy.

So, GW may seem like some tyrannical oppressive multinational corporation, apparently vehemently hated by the gaming community (although they keep buying their products…) and are an easy target for the whiners and nay-sayers out there, but you know what, they’re a business. (gasp!). While they may have some odd marketing ideas, and may be on the higher end of the pricing spectrum, they still know how to take care of their customers.

Today is a WIN + FTW for GW.

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3 responses

26 08 2010
Dethtron

🙂

warm fuzzies

27 08 2010
Papa JJ

It’s refreshing to hear a customer service story that has a happy ending! I do miss being able to order individual bits, though. And St. Celestine looks great with those mechanical wings, that should be a very cool model when you’re done.

27 08 2010
Paul

Thanks mate. I’m looking forward to seeing her when she’s finished too! I’m debating on a color scheme though. Shold she be in the same scheme as my battle sisters, or something entirely different??

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